Application Manager (London)

We are currently recruiting for an Application Manager in London.

Pay rate: PAYE: 464.94-503.69 per day/UMB: 600-650 per day.

Contract duration: Temporary ongoing

Purpose:

• This role is required for the evolution and delivery of a specified set of live applications and services to the business.
• The role acts as a bridge between the suppliers and business users, providing an MPS point of contact to maintain existing services and define future application and service strategies ensuring that suppliers are aware of the application and business drivers.
• The role ensures the best balance of quality, risk and value for money for the MPS, through oversight, challenge, guidance and decision authority to the suppliers.  It also provides a services-focused input into application strategies and change projects.

Duties: 

• The role holder understands the business activities and requirements and the way they are supported by the live applications and services.
• Jointly with Business Engagement, maintains an on-going relationship with the business and an awareness of the business priorities, issues, strategies, and plans.  Also maintains awareness of the IT strategies, roadmaps, and development plans affecting applications within scope.
• Uses this knowledge and awareness to steer and guide supplier transformation and delivery activities.  Agrees the activities, services, processes, and tools used by the Application Management Supplier and 3rd party Application and service suppliers, ensuring they are aligned with the relevant MPS technical and service standards.
• Agrees the suppliers’ Application Roadmaps, ensuring they are aligned to the overall DP Application strategy and roadmaps.
• Monitors business requirements, satisfaction, business development plans and change requests, and feeds them into the regular demand, availability and capacity reviews conducted by the Application and Tower suppliers.
• Commissions ad-hoc reviews and proposals to address new requirements and opportunities. Reviews supplier recommendations and challenges them to optimise business benefit and value for money.
• Proactively identifies and provides solutions for any service risks and issues.
• As a member of the Application Management and End users Services team, work with other team members to develop best practice in supplier management and business delivery and continually improve the service outcomes for the business.
• Represent Service Delivery on project and programme boards and governance bodies.

Knowledge

• Excellent working knowledge of the applications and services in the area of responsibility and the operational impact of non-availability.
• Detailed understanding of specific application related technology and able to use knowledge to challenge and support suppliers.
• Commercial understanding of application technology, against industry trends and best practice in order to be able to challenge and support suppliers in their delivery to MPS.
• Strong understanding of Financial and Commercial models.
• Good understanding of application Security implications, as well as wider technology touchpoints.
• Understanding of the outsourcing model.

Skills

• Excellent stakeholder and supplier management.
• Excellent interpersonal skills, including teamwork, collaboration, facilitation, negotiation, and achieving results by influencing others.
• Ability to use specialist knowledge of business and applications to provide support and challenge users, suppliers and colleagues.
• Commercially and technically astute problem solver, with the ability to quickly get to the heart of a problem and propose effective solutions.

Experience

• Technology strategy management (specifically in Application Management Services).
• Working effectively in a multi supplier outsourced environment, ideally based on a SIAM / Towers model or similar.
• Customer relationship management and customer focussed service delivery.
• Experience of working within a public sector environment.

Contact Olivia Mason for more information on this vacancy or to apply call 07789557717.
You can also email olivia@peel-cyber.co.uk