Job Category: Engineering
Job Type: Temporary
Job Location: London

We are currently recruiting for an Application Support Engineer based in London (Hybrid). 


Pay rate: £350-£400 (Outside IR35)

Contract duration: Temporary ongoing


Job purpose:

Our client requires an Application Support Team member to join the 2nd line support of their in-house developed applications. This role will have the following responsibilities: – Action incoming incidents from the Service Desk, resolving in line with agreed KPI’s. Prioritise tickets. Answer incoming emails to the shared Application Support Mailbox. Provide on-call in line with the L2 team rota. Action and escalate major incidents in a timely manner. Attend meetings when required to provide technical input. Effectively support transition of any new services into support, contributing to all relevant documentation and run books as required.


Knowledge & skills required:

  • 5+ years relevant experience in software support, with exposure to testing and development environments.
  • 5+ years working in a service desk environments
  • Good verbal and written communication
  • Linux/Unix, Windows, mobile applications, web technologies and databases
  • MySQL, MongoDB
  • Experience of resolving user support calls and deploying fixes
  • Experience of working closely with development, test and deployment teams
  • Working knowledge of mobile technologies such as MDM, Windows Mobile, Android, Linux, mobile technologies and auditing software.
  • Experience of training end users on the best use of technology
  • Working knowledge of Atlassian Tools like Jira and Confluence
  • This is a multidiscipline role and the ability to pickup new skills and knowledge quickly is essential. The focus at the moment is continual service improvement
  • Demonstrable experience of creating concise and effective documentation



  • Application Support
  • Technical Support
  • MDM
  • Bespoke services
  • Middleware
  • Technical Documentation
  • Virtual Servers
  • Event Management
  • Network Topologies
  • ITSM
  • Linux command line
  • SaaS
  • Demonstrable knowledge of core ITIL functions and relationships
  • Supporting high availability Applications and systems
  • Very good verbal and written communication skills
  • Exposure and ability to work across support lifecycles.
  • Focused systematic and pragmatic approach to problem solving.
  • Experience in building mobile and desktop devices


For more information on this role please email or call 07789557717

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