Job Category: Operations
Job Type: permanent
Job Location: Worcester

Job title: IT Operations Manager

Salary: up to £68k

Location: Worcester (50/50 hybrid)

Benefits: 28 days of holidays + bank holidays, 11% pension, CPD (Continuous Professional Development) opportunities, Gym membership discounts, New vehicle discounts, Free Parking, Health & well-being & occupational health services, and enhanced sick leave.

We are looking for an IT Operations Manager to join our public service client based in Worcester. The role’s primary purpose is to be responsible for the control, transition, governance, operation, and management of all ICT services that comprise the client estate. This is perfect for a candidate looking to take up a role in an essential sector of our community that plays a vital role in making a difference in the security of the UK. Your skills could help protect the nation.


  • Extensive experience as IT Ops Manager, Service Delivery Manager, IT Manager, IT Customer Services Manager
  • Experience in working in a large, complex and multi-faceted organisation.
  • Strong IT background in IT service delivery, governance, and assurance.
  • Experience in managing large revenue budgets of circa £20M
  • Substantial stakeholders’ management experience
  • ITIL framework certification or equivalent framework experience
  • At least one professional management qualification or academic degree

Key Responsibilities:

  • Lead the Operations Team
  • The control, transition, governance, operation, and management of all ICT services
  • Internal and external stakeholders’ management
  • ICT customer service strategy, policy, practice and procedure.
  • Acting as a principal adviser on all aspects of service
  • The resolution of performance challenges through service improvement plans
  • Management and control of operations revenue and capital expenditure
  • Accurate and timely production and publication of all necessary Operations reports

Do you have the required skills?

Let’s talk – contact Olivia on 07789 557 717 or email

*successful candidates need to be able to pass police forces security clearance

Apply now.

Apply for this position

Allowed Type(s): .pdf, .doc, .docx